Legal

Privacy Policy

Last updated: [5 November 2026]

This policy explains how Eriksen & Hale collects and uses personal data when you visit our website or fill in our enquiry form. We keep it short and in plain English.

1. Who we are

Eriksen & Hale is a trading name of [Erik’s full name], who is the data controller for the personal data described in this policy. Contact address: [street, postcode, city], Poland.

Contact for anything privacy-related: [privacy@yourdomain.com].

2. What data we collect

When you fill in our enquiry form:

• your name, company name, phone number and email address
• details about your business: the type of work you do, your service area, your website, average job value, yearly revenue range and capacity
• your preferred time to be called, and your agreement to be contacted

Collected automatically:

• the page you submitted the form from and how you found us (for example, which advert you clicked: UTM tags and click IDs from Google or Meta)
• basic technical data such as your IP address, browser and device, collected by our hosting provider for security

3. Why we use it, and our legal basis

• To reply to your enquiry and call you back, and to check whether we're a good fit. Legal basis: steps taken at your request before entering into a contract, and our legitimate interest in responding to business enquiries.
• To contact you by phone, text or email about your enquiry, including automated reminders and follow-up messages. Legal basis: your consent, given by ticking the box on the form. You can withdraw it at any time.
• To send you occasional marketing emails (tips and offers), only if you tick the optional box on the form. Legal basis: your consent. Every email has an unsubscribe link.
• To understand which adverts and pages work, so we can improve our marketing. Legal basis: our legitimate interests.
• To keep records and meet legal obligations (for example tax and accounting, if you become a client). Legal basis: legal obligation.

We do not sell your data, and we never share your enquiry with other contractors.

4. Who we share it with

We only share your data with trusted service providers who help us run our business, under contracts that protect your data:

• our website and email hosting provider (Hostinger), which receives your enquiry and delivers it to us
• our CRM system, which stores enquiries and sends follow-up texts and emails
• automation and spreadsheet tools that move enquiries between our systems (for example Zapier, Make or Google Sheets)
• members of our team who need access to handle your enquiry. They are bound by confidentiality

5. International transfers

Some of these providers, and some members of our team, are based outside the UK and the European Economic Area (for example in the United States). When your data is transferred, we make sure it is protected by appropriate safeguards, such as adequacy regulations, the EU–US Data Privacy Framework and its UK extension, or Standard Contractual Clauses and the UK International Data Transfer Addendum.

6. How long we keep it

• Enquiries that don't lead to working together: up to [24 months] from our last contact, then deleted.
• Client records: for as long as we work together, plus the period required by tax and accounting law.
• If you withdraw consent or ask us to delete your data, we'll do so unless we have a legal reason to keep it.

7. Cookies and tracking

Our website does not use analytics or advertising cookies, and we don't track you across other websites. If we add tools like these in the future, we will update this policy and ask for your consent first.

8. Your rights

Under the UK GDPR and the EU GDPR you have the right to:

• access the personal data we hold about you
• have inaccurate data corrected
• have your data deleted
• restrict or object to how we use your data, including for marketing
• receive your data in a portable format
• withdraw your consent at any time, without affecting what we did before

To use any of these rights, email [privacy@yourdomain.com]. We'll reply within one month.

9. Complaints

If you're unhappy with how we handle your data, please contact us first so we can put it right. You also have the right to complain to a data protection authority:

• in the UK: the Information Commissioner's Office (ICO), ico.org.uk
• in Poland: the President of the Personal Data Protection Office (UODO), uodo.gov.pl

10. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date at the top.